Returns & Exchanges
At Intelligentsia, we strive for perfection in every roast, but if you are not satisfied with your purchase, we offer returns on non-perishable items and resolution for quality issues with our coffee. Please note that due to its perishable nature, roasted coffee cannot be returned, but we will gladly replace any product that does not meet our high standards.
Contact Support
Reach out to our customer experience team within 30 days of your purchase with your order number and details regarding the issue.
Review Quality
For coffee quality concerns, provide the roast date and batch number found on the back of the bag to help our roasting team investigate.
Ship Items Back
For brewing equipment or merchandise, ensure the item is in its original packaging and use the provided prepaid shipping label to send it back to our warehouse.
Receive Refund
Once your return is received and inspected, we will process a refund to your original payment method or issue a replacement shipment within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing